Sign-in problems
Check your connection and use the same sign-in method you used to create your account. If the problem continues, email support without including passwords or access codes.
Problems with missions
Tell us which mission and step you are having trouble with, along with your device model and app version.
Location/GPS
Check LooTravel's location permission in your device settings. A location fix must be available to recenter the map or check whether you have arrived.
Photos and memories
Photos are stored on your device and are not uploaded to LooTravel's backend. Check the camera permission if you cannot capture a memory.
Account
To manage your account, open Options and expand Account.
Account deletion
You can request deletion under Options → Account → Delete Account. See the account deletion page for details of the data affected and the alternative if you cannot sign in.